We accept returns and exchanges according to the following policy:
Full custom-made gear is non-returnable (non-standard window covers, for example)
Sale items, Factory Second items, and Limited Edition items are non-returnable.
All returned items must be brand-new and never used
All returns must be requested within 30 days of order date, and received at Nightfall HQ within 10 days of RA# being sent
All returns and exchanges must be pre-authorized - simply send us an email at firstname.lastname@example.org telling us what piece you'd like to return and the reason, and we'll get an RA# back to you
You are responsible for shipping costs both ways. If you received subsidized shipping on the original order, return refund amounts will reflect our full, original shipping cost, not the subsidized rate you originally received.
Please choose your Nightfall gear carefully - read all the specifications, install instructions, etc. - so that you have the best chance of receiving gear that will work for your purposes